We have a 28-day return policy, which means you have 28 days after receiving your item to request a return. This does not include personalised or custom made to order items unless faulty.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, in its original packaging and must not be personalised or a custom made to order product unless faulty. You’ll also need the receipt or proof of purchase.
To request a return, you can contact us at twitt.twooboutique@outlook.com, you will receive an email once your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions at twitt.twooboutique@outlook.com
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalised items). Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
FAQ's
Can I return a product if I do not like the font?
We will NOT accept a return on items due to issues with fonts. We have our fonts detailed on our font page for create your owns and ALL items can have a proof requested before printing. This can be requested at the time of ordering.
There is a space in between the letters on my items and it is in lowercase?
Personalisation is completed exactly as written by the customer at the time of ordering, this includes any capital letters, lowercase letters or special characters. Unless a specific font is capitals only your item will be made exactly as written. It is extremely important that you check what you have written and ordered at the time of ordering as this cannot be changed once your order has been placed. We cannot process returns or refunds on personalised clothing that has been correctly made to customers specification. This includes and garment colours or vinyl.
The colours have run on my garment?
Please refer to our wash care labels and product care guides (within our parcels). When following our wash instructions there are zero colour runs. Wash testing has been completed on garments. Damages caused by washing will NOT be our responsibility.
Please note that we will only refund the original cost of the item and the original delivery charge. You will not be entitled to a refund of the cost you incur in returning the item to us.
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